Category Archives: Creativity

Stop the Madness: Tournament Ads are Melting My Brain

Like many Americans, I’ve had a couch grafted to my posterior the past few days watching the Big 10 Invitational (also known as the NCAA Men’s Basketball Tournament).

And while the stress of KU’s escape from Purdue, the schadenfreude of seeing certain other schools lose, and the ramblings of Sir Charles Barkley have taken their toll on my heart and brain, it’s the commercials that are the cause of my own personal March Madness.

Without further ado, here is my own semi-professional critique of Madison Avenue’s contribution to my mental illness:

Seeing Peter Frampton stand in with the neighborhood bar band didn’t make me want a Buick, but did lead me to seek out Sgt. Pepper’s Lonely Hearts Club Band on Netflix, a film I remember liking when I was a kid. Bad idea. I could only handle about 30 minutes of the young Frampton with the Bee Gee’s. The highlight of the film for me was George Burns’ cover of “Fixing a Hole.”

As my long-suffering wife will tell you, I’m not the only over-the-hill teenager who enjoys belting out, “I bought a ticket to the Wor-or-orld! But now I’ve come back again!” every time “True” comes on the stereo. But how depressing to think I’m now the target audience for a Chevy hybrid sedan. There’s a middle age gut-punch if I’ve ever taken one.

I’m thinking a night on the town with Allstate’s Mayhem guy would likely end up in either the drunk tank or at the Free Clinic. I don’t know whether I should buy insurance or just turn off my cell phone, cancel my Facebook account and hide in the basement.

Mayhem is light years better than Allstate’s other campaign, although I do think it would be really cool to walk around with Dennis Haysbert’s voice for a day. (Especially if it was the voice of Pedro Cerrano.)

I’m thrilled for the Domino’s manager in Findlay, Ohio who came up with the idea to serve up leftover shards of dough covered with cheese, but I’d hardly place Parmesan Bread Bites on par with a cure for cancer. You can put feathers on a dog and call it a duck, but I’m still not going to order one of your pizzas. I guess folks have a lot of spare time in Findlay these days.

I think Wego the rescue dog would have been better off at the pound (or maybe even “living on a big farm in the countryside where he can run around with all the other dogs”). I mean, is it right to take an abused animal and force him to be your own personal enabler?

There are still two weekends to go. Which ads do you love to hate?

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Ad Campaign May Make Me Smarter and More Distinguished

The good people at Boston University hit the jackpot yesterday with an article in The New York Times profiling their new ad campaign.

As a proud alum (B.S., College of Communication, 1990), I’m hoping the ads resonate with the folks who compile all those “best colleges” lists and help drive applications. According to the story, the campaign, developed by Watertown, Mass. agency Allen & Garritsen, seeks to position B.U. as, “among the ‘leading,’ ‘most respected’ or ‘great’ centers of ‘research and knowledge’.” Each ad bears the tagline, “The World Needs to Know.”

“The World Needs to Know?”

Although I’m 20 years removed from my own rain-soaked graduation in the Commonwealth Avenue Howard Johnson’s parking lot, I’m having some trouble accepting this new brand position from B.U., even though I hope it succeeds.

If memory serves, the only research going on at B.U. back in the day involved the best ways to sneak alcohol into Warren Towers and why the eagle is a stupid mascot, especially for a school that calls itself “Boston College” despite being located in Newton.

The good news for me is that I chose to apply to B.U. at the right time; they probably wouldn’t even sniff at my S.A.T. scores today. I also had the advantage of being one of the five in my freshman class not from Long Island or New England.

And I suppose that’s the real point of the campaign, which is designed to take B.U. beyond its “commuter school” legacy and persuade those who participate in the school-ranking surveys to bump B.U. from its current perch at #59 in the 2010-11 edition of The Times Higher Education World University Rankings, to somewhere less mediocre.

The hope is that a higher rank will beget more applications from better students, which in turn will boost the school’s rankings.

At a robust 50 grand per year, B.U. is like every other institution of higher learning fighting to fill its freshman classes. In tough economic times and population in decline following the Gen Y bubble, they need every warm body they can get. And if they still have the College of Basic Studies, it’s the ultimate safety school.

My favorite part of the article are the quotes from Allen & Gerritsen Creative Director Doug Gould, which include:

“We were skeptical to begin with…[W]hen they told us how much they’re doing, our minds were changed.” (Translation: “When they told us they had a half-million-dollar budget, our minds were changed.”)

“We haven’t done anything with a heavy amount of spin.” (Just the normal amount of spin we’d use in any campaign we create. Okay, maybe a little bit more than normal.)

“Running an ad about knowledge and learning should be interesting on its own merits.” (I’m sorry? Oh,  I must have been daydreaming. Could you repeat what you just said?)

In all seriousness, I applaud B.U. and A&G for this campaign and sincerely hope it works. And then B.U. can quit sending me those letters asking for money.

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#BrianSheehan Taken to Woodshed for Social Media Column

Poor Brian Sheehan. He’s taking a real beating for his column in Ad Age last week on how big brands are beating the little guys in the realm of social media.

Sheehan cites campaigns such as the Ford Fiesta and the Old Spice Guy as examples of how big brands have leveraged social media to connect with consumers.

To date, he’s attracted 21 comments, the majority of which read like this gem from pedels01:

“Do many small brands have the budgets to locate and enlist 100 major influencers and hand them all cars? Do they have the resources to create one of the most popular ads of the year and THEN create a series of viral videos that people go wild over? Do ANY of the small brands have the kind of brand name, awareness and connection that gains instant attention, awareness, and engagement?

This isn’t a crisis of imagination–it’s a crisis of resources. Sure, you have some small brand outliers who do clever things, but reality is, more resources, more people thinking at your behest, and more agency support yields more buzz, and that’s final.”

There’s no doubt that both Ford, Procter & Gamble and others have done a masterful job of leveraging social media to drive awareness and sales, but consider that the Fiesta launched involved giving away 100 cars to socially connected millennials and Old Spice invested millions in mass media advertising to drive its social media campaign and his argument falls short.

The best-ever example of the little guy using social media to get ahead is BlendTec, with its “Will it Blend?” video series, which remains the all-time most-watched viral video series, and in my opinion, does what any good marketing campaign should do—it showcases the superior features and benefits of the BlendTec blender.

If their blender is good enough to pulverize an iPad, it can probably handle a frozen margarita.

As I see it, social media works and can work well, provided you abide by the tried-and-true principles of marketing communications. If you can answer four basic questions, you dramatically improve your chances for success:

  1. Who are you?
  2. What do you do/what are you selling?
  3. How is your product/service better than your competitions’?
  4. Why should I care?

Sheehan’s not wrong; he’s just comparing apples and oranges.

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Care for Employees and They’ll Take Care of Customers

Being a Boston University alum, I can only grudgingly applaud the Harvard Business Review, but they’ve got another great blog post worth writing about.

Author Tony Schwartz writes about his amazing stay at the Ritz-Carlton in Key Biscayne, Fla. and how their approach to customer service begins by treating employees like grown-ups instead of like idiots.

Schwartz, a Diet Coke man, expressed some disappointment to a manager that the hotel served only Pepsi products. When he later returned to his room, he found an ice bucket with a half-dozen Diet Cokes waiting for him.

Upon further investigation, Schwartz learned about the six ways the company empowers (and I hate that word, as it’s become a cliché) employees. Among the more interesting:

Every employee of every Ritz hotel has the right to spend up to $2000 a day per guest to resolve any problem that arises. It’s a powerful expression of trust in employees, as well as a gift of empowerment and autonomy. It’s also vastly better for guests. How many times have you been told, over the years, “I’ll have to go to my manager about that”?

Schwartz notes that turnover at Ritz-Carlton is “a fraction of the [industry] average,” and that “each rise of one per cent in employee engagement translated into as much as $10 million in additional annual revenues.”

People like me talk a lot about customer service. Probably too much. Sometimes we’re so focused on the the customer side of the equation that we treat our own employees and co-workers like crap. Admit it. We’ve all done it.

We serve best when we serve those closest to us first.

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What a 14th Century Franciscan Can Teach Us About “Creativity”

Special thanks to @chrisbrogan for retweeting this gem from Dean Rieck (aka @copyblogger), who stumbled upon a study of advertising creative from the Journal of Advertising Research dated 1997, B.S.M. (before social media).

According to the study, when advertising creatives were asked to respond to advertisements, they responded as advertising people often do, commenting on the creative product itself, rather than on the persuasiveness of the ad’s message.

Writes Rieck, “[t]he authors concluded that even though the creatives’ job was to ‘translate strategy into [a] meaningful message,’ they did not in fact communicate with consumers, but with other advertising people.”

Consumers, not surprisingly, had no trouble viewing the ads the way any “normal” person would, responding favorably to traditional techniques of persuasion and negatively to techniques such as jump cuts and smarmy humor.

When crafting marketing communications messages, Rieck recommends we all abide by the wisdom of…

14th century Franciscan philosopher, theologian, and political writer William of Occam, who put forth what has come to be known as “Occam’s Razor.” It is also sometimes called the Law of Economy or the Law of Parsimony. In William’s words, non sunt multiplicanda entia praeter necessitatem. Translation: Entities are not to be multiplied beyond necessity. Further translation: Keep things simple.

Rieck then lists his rules (specifically developed for direct marketers). A partial list follows, but I recommend you read his original post for the entire list:

1.     Avoid mistakes before seeking brilliance.

2.     Be honest and straightforward.

3.     Try to really help people, instead of just sell to them.

4.     Remove the barriers to buying.

5.     Make your copy crystal clear.

6.     Be truthful and believable.

7.     Always state a clear, specific call to action.

In other words, write copy that sells and let Hollywood worry about the awards shows.

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YouTube Goes Live Tonight

YouTube tonight will test a new streaming video service, developed in partnership with Howcast, Next New Networks, Rocketboom and Young Hollywood.

While stressing in its corporate blog that this is only a test, the prospect of providing viewers with live streaming video, and giving them the opportunity to comment and interact with one another as the programming unfolds, could usher in a new era in television content development.

Imagine knowing what viewers were thinking about plot lines, characters, scripts, music, etc. as stories are unfolding? What could this mean for programs such as Lost or The Event (which many speculate could become the next Lost), Mad Men or daily soap operas (who’ve seen their audiences in decline).

For PR firms and our clients, it could offer a new way to deliver news conferences, particularly in times of crisis. All one needs in order to tap the new YouTube service is a YouTube account and a web cam (or a camera hooked to a computer via fire wire).

Imagine being able to deliver a live response and to direct the public directly to one’s YouTube channel, where a member of the marketing team could monitor and/or interact with the public as the event is unfolding?

Could something like this service work in favor of the BPs of the world the next time disaster strikes?

I’m hoping that tonight’s test is a huge success and I look forward to putting streaming video to work for my clients in the near future.

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Filed under Creativity, Listening, Social Media

AOL’s New Ads Merge Traditional and Social Media

The Wall Street Journal today reported that AOL has plans to offer its advertisers a new format that will include not only a traditional tower-style ad, but also room to incorporate video and social media feeds from sites such as Facebook and Twitter.

A follow-up story published online around midday included sample layouts for the new ads, which could pave the way for a new style of advertising, which will enable marketers to engage with consumers like never before.

As much as I, as a consumer, dislike pop-up ads on Websites, the thought of being able to place a targeted ad–complete with supporting video and offering consumers the ability to “like” (read: engage) a product or service–could be a big boost for AOL and its advertisers, and other online media and marketers who choose to follow their lead.

Stay tuned.

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I’ve Got a Hunch

Interesting post from Rohit Barghava today on the Influential Marketing Blog on the never-ending quest to use algorithms to figure out what people really like.

Reminds me of a story from a while back about computers choosing picking potential hit music, it seems that none of us is as good at picking the hits as all of us is.

Barghava’s article mentions about a group who earned a $1 million prize from Netflix that uses an algorithm capable of “learning” which movies you like and then recommending new titles for you based on the information you’ve provided over time.

Personally, I think these folks are just too darn smart for their own good, but it does prove that the nerds will indeed rule the world someday. (If they don’t already.)

Which brings me to a site called Hunch that Barghava mentions later in the article.

I just signed up and it’s pretty cool. By answering a series of questions, Hunch compares your answers to information in their database and spits out recommendations on any number of topics.

(For instance, Hunch suggested that I might like Husker Du and They Might Be Giants…and I do.)

You can connect Hunch to your Facebook and Twitter accounts, which will perhaps pull more consumers into the fold, in turn increasing the amount of data the algorithms can crunch and enhancing the accuracy of Hunch results.

It will be interesting to see if Hunch opens its application for research that could help marketers more effectively sell products and services.

Stay tuned, I’ve got a hunch this could be big. (Sorry, I couldn’t help it.)

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Happy Customers Are Always Your Best Salespeople

Readers want to hear from peers who have “been there, done that,” which is why customer relations continues to be such an important part of any PR program.

via Happy Customers Are Always Your Best Salespeople.

Great post from Tom Woolf on how to integrate your clients’ success into stories on how your product/service helped them succeed.

Plus, you gotta love a guy in B-to-B public relations. One of the last oases of true media relations left on the planet.

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Companies considering small shops as they evaluate advertising needs – Wichita Business Journal

Companies considering small shops as they evaluate advertising needs – Wichita Business Journal.

Nice little article on a Wichita-based ad exec who’s recently gone on his own to help clients take advantage of better service at a lower cost.

Nation Ranch has been in “virtual mode” since 2002, providing our clients with personal attention and assembling top talent for specialized needs when necessary. This structure ensures that clients pay only for what they need when they need it, and aren’t saddled with agency overhead when they don’t.

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