Category Archives: crisis communications
The Trouble With Kids Today
Does when you were born affect the way you feel about brands? And do recent economic and demographic trends have an impact on communications crises? I don’t know the answers to these questions, but a recent article got me to … Continue reading
Brownback Wrestles With Pig; Facts Don’t Keep Him From Getting Muddy
George Bernard Shaw once said, “Never wrestle with a pig. You get all muddy and the pig enjoys it.” (I’m paraphrasing.) Kansas Gov. Sam Brownback would have been well-served to follow such advice, and as Christopher Budd points out, his … Continue reading
Filed under crisis communications, Issues Management, Journalism
Pa. Gov. Tom Corbett Takes Charge of Penn State Mess
There is really nothing happy in Happy Valley these days. Children have been brutalized. The truth has been concealed. Administrators have perjured themselves. And for the first time since 1965, someone other than Joe Paterno will be head coach of … Continue reading
Filed under crisis communications, Issues Management
@FrankEliason’s Four Tips on Using Twitter for #CustomerService
Thanks to PR Daily publisher Mark Ragan for posting his conversation with former @ComcastCares social media guru, Frank Eliason, who’s now a senior vice president with Citi, on how to use Twitter for customer service. If you’ve got five minutes … Continue reading
Filed under crisis communications, Issues Management, Listening, Social Media
Meanwhile Back at the Ranch is written by Bill Patterson, president of Kansas City, Mo.-based Nation Ranch, a strategic consulting firm specializing in brand management, public relations and crisis communications.
