Category Archives: Issues Management
Privacy, Weblining and a Government That Knows Best
I was amused by Scott Canon’s article in yesterday’s edition of The Kansas City Star on his ever-growing dependency on all things Google and concerns about privacy issues. One notable quote: “I’ve long understood that I have been engaged in … Continue reading
Filed under Issues Management, Listening, Social Media, Uncategorized
The Trouble With Kids Today
Does when you were born affect the way you feel about brands? And do recent economic and demographic trends have an impact on communications crises? I don’t know the answers to these questions, but a recent article got me to … Continue reading
Brownback Wrestles With Pig; Facts Don’t Keep Him From Getting Muddy
George Bernard Shaw once said, “Never wrestle with a pig. You get all muddy and the pig enjoys it.” (I’m paraphrasing.) Kansas Gov. Sam Brownback would have been well-served to follow such advice, and as Christopher Budd points out, his … Continue reading
Filed under crisis communications, Issues Management, Journalism
Pa. Gov. Tom Corbett Takes Charge of Penn State Mess
There is really nothing happy in Happy Valley these days. Children have been brutalized. The truth has been concealed. Administrators have perjured themselves. And for the first time since 1965, someone other than Joe Paterno will be head coach of … Continue reading
Filed under crisis communications, Issues Management
The Buck Pauses Here Briefly
Pat Lencioni made my day with an article posted on Bloomberg BusinessWeek entitled, “Humble Yourself at Work,” which reminds all business leaders that none of us is good as he thinks he is, and that in order for companies to … Continue reading
Filed under Issues Management, Listening, Uncategorized
Should #Ethics Be Taught in #B-School?
Maybe I’m just anxious because it’s Monday, but a blog post from Dr. David Rock in the Harvard Business Review has me a bit concerned. “The Business of Values” recounts the discussions from a recent symposium hosted by the Harvard … Continue reading
Filed under Issues Management, Social Media
#RogerEbert, #SocialMedia and the #FirstAmendment
I kinda figured Roger Ebert (@ebertchicago) wasn’t a fan of the “Jackass” television shows and movies (although I personally find them gut-bustingly hilarious despite my alleged high IQ and fancy college degree), but the famed film critic ruffled feathers when … Continue reading
Filed under Issues Management, Social Media
@FrankEliason’s Four Tips on Using Twitter for #CustomerService
Thanks to PR Daily publisher Mark Ragan for posting his conversation with former @ComcastCares social media guru, Frank Eliason, who’s now a senior vice president with Citi, on how to use Twitter for customer service. If you’ve got five minutes … Continue reading
Filed under crisis communications, Issues Management, Listening, Social Media
Good #PR Will Kill a Bad Product
Interesting story from yesterday’s New York Times on the circus known as Comic-Con International. The annual convention, which is expected to draw 130,000 participants to San Diego this July 21-24, is the place where you’ll see folks dressed up as … Continue reading
Filed under Issues Management, public relations, Social Media
Social Media As Customer Service #Fail
Peter Himler, aka The Flack, has a great post today on the gap between how companies should be using social media to enhance customer service, and the reality of their continuing failure to do so. Himler picks up a thread … Continue reading
Filed under Issues Management, Listening, Social Media
Meanwhile Back at the Ranch is written by Bill Patterson, president of Kansas City, Mo.-based Nation Ranch, a strategic consulting firm specializing in brand management, public relations and crisis communications.
